Safe Gaming

21com Responsible Gaming — Keep it fun, keep it in control

Gaming is enjoyable only when it stays within your control. 21com believes every player's safety is the top priority — which is why we treat responsible gaming not just as a rule, but as a culture.

18+ Only 24/7 Support Self-Exclusion Feature
Responsible Gaming Core Pillars

Responsible gaming features at 21com, always ready for you

Setting a Deposit Limit

Set your own maximum deposit limit on a daily, weekly, or monthly basis. Once the limit is reached, the system will automatically block any further deposits.

Session Time Limit

Set a session time limit. The platform will remind you to take a break once the time is up.

Cooling-Off Period

Put your account on hold for 1 day to 6 weeks. Take a breather, then come back when you're ready.

Self-Exclusion

Take advantage of the option to exclude yourself from the platform entirely for anywhere from 6 months to 5 years.

Loss Limit Settings

Set a loss limit in advance — once you've lost that amount, no further bets can be placed. Stay in control and keep yourself protected.

Age Verification & KYC

Age is verified at registration. Anyone under 18 cannot use 21com under any circumstances.

Responsible What gaming is And why it matters

Responsible gaming is more than following rules — it's a mindset. When you know when to stop, how much to spend, and that gaming is entertainment — that's when you become a truly responsible player. 21com helps you build that mindset.

Online gaming is growing in popularity across Bangladesh — but so is the risk of addiction. Many people start playing for fun, then gradually lose control. 21com doesn't want any of its users to end up in that situation, which is why we offer all responsible gaming tools completely free of charge.

When does gaming become a problem?

Most people enjoy gaming as a healthy form of entertainment. For some, though, it can spiral out of control. Problems start when gaming is no longer just for fun — but a way to chase losses or escape stress. When that happens, following responsible gaming principles becomes essential.

21com's responsible gaming policy is built in line with internationally recognized player protection guidelines. We believe that with the right information and tools, every player can enjoy gaming safely.

Signs of Healthy Gaming Habits

  • You set a budget in advance and never exceed that limit.
  • You accept losses without chasing them — you don't place more bets just to recover.
  • Gaming doesn't come before family, friends, or work.
  • Taking a break from gaming is never an issue.
  • There is no need to hide or lie about your gaming.
  • Other areas of your life remain normal — sleep, eating, and work.

Warning Signs — Watch Out for These

  • You're spending more than your set budget and feeling regret afterward.
  • You're placing larger bets to try to win back what you've lost.
  • You're hiding your gaming from family or loved ones.
  • You are borrowing money or dipping into savings to fund your gaming.
  • When not playing, you feel restless, irritable, or anxious.
  • Your work, studies, or relationships are being affected.
If two or more of these signs apply to you, please contact 21com Support right away or make use of the self-exclusion feature.

Budget Planning — How to Get Started

The most effective way to game responsibly is to set a budget in advance. Each month, subtract your living expenses, savings, and emergency costs from your total income — then allocate only a small portion of what remains to gaming. That amount should never be increased.

21com lets you set a deposit limit so you can never exceed a specified amount. Once set, the limit cannot be increased immediately — you must wait 72 hours to raise it, which helps prevent impulsive decisions.

Time Management — Keep Your Gaming Time in Check

Extended gaming sessions can take a toll on both your mind and body. Set a session timer on 21com — when time is up, the platform will prompt you to take a break. Step away, stretch, drink some water, then come back with a clear head.

Experts recommend keeping any single gaming session under 60 minutes. Take at least a 10–15 minute break every hour. This not only improves your overall gaming experience but also helps you make better decisions in the long run.

Check yourself

Read through the questions below — if you answer "Yes" to more than three, it's time to seek help.

1 Did you spend more than your budget last month?
2 Have you chased losses by placing more bets?
3 Has gaming caused arguments with your family?
4 Do you feel down or anxious when you're not playing?
5 Have you skipped sleep or meals because of gaming?
See FAQ for more
Quick Support
  • 1
    Log In
    Log in to your account.
  • 2
    Open Settings
    Account Settings > Responsible Gaming.
  • 3
    Set Limits
    Set deposit, time, or loss limits.
  • 4
    Save
    Changes take effect immediately.
21com Gamer Profile
Recreational Gamer78%
Limit-Aware Player65%
Take regular breaks59%
Budget Planner72%

* Approximate data based on 21com's internal survey.

Responsible Gaming Tools

All protection tools available at 21com at a glance

Deposit Limit

Daily / Weekly / Monthly — set a maximum deposit cap for any period you choose. Lowering the limit takes effect immediately; raising it requires a 72-hour waiting period.

Loss Limit

Once you've lost a set amount, you won't be able to place any more bets — protect yourself from impulsive losses.

Session Timer

Set a maximum duration for each gaming session. When the time is up, you'll be automatically logged out or receive a reminder.

Cooling-Off

Temporarily suspend your account for 1 to 42 days. When the period ends, you can return automatically.

Self-Exclusion

A complete ban lasting from 6 months to 5 years. Your account cannot be reactivated under any circumstances during this period.

Promos Off

You can opt out of all marketing emails and promotional offers at any time — play without the temptation.

Reality Check

At regular intervals, you'll get an on-screen reminder showing how long you've been playing and how much you've won or lost.

24/7 Support

Whenever you need help, the 21com support team is ready to assist you.

Limit Setting Comparison

Tool Duration Effective immediately Restart
Lowering Your Deposit Limit Daily / Weekly / Monthly Yes Can be increased after 72 hours
Loss Limit Daily / Weekly / Monthly Yes Changes after 72 hours
Session Timer Any Time Yes Change Anytime
Cooling-Off 1–42 Days Yes Automatic at End of Period
Self-Exclusion 6 Months – 5 Years Yes A request must be made after the period ends
Promos Off Indefinite Yes Can be activated at any time

Self-Exclusion How to do it

Self-exclusion is the most powerful responsible gaming tool available. If you feel you can no longer control your gaming, take this step — you'll receive full support, no questions asked.

  • 1
    Log in to your account
    Log in to your 21com account and click the profile icon in the top right corner.
  • 2
    Open the Responsible Gaming menu
    Go to the "Responsible Gaming" section in Settings and select the "Self-Exclusion" option.
  • 3
    Select Duration
    6 months, 1 year, 2 years, or 5 years — choose the option that works best for you.
  • 4
    Confirm
    Confirm with your password. This takes effect immediately and you'll receive an email confirmation.
  • 5
    Contact support if you need help
    You can also contact the support team directly and they'll activate self-exclusion on your behalf.
Learn About Self-Exclusion
  • Logging in is completely blocked while self-exclusion is active.
  • No marketing emails or promotional offers will be sent during this period.
  • Your account does not reactivate automatically at the end of the period — you must submit a request.
  • Any balance in your account can be withdrawn during the self-exclusion period.
  • You can reach out to support for responsible gaming guidance at any time.
Keep in mind: Self-exclusion is a serious decision. Once activated, the period cannot be shortened or cancelled. Contact support if you need assistance.
Support Email: [email protected] — Subject: "Self-Exclusion Request"
Frequently Asked Questions — Responsible Gaming

The most frequently asked questions about responsible gaming

Yes, all of 21com's responsible gaming tools are completely free. Deposit limits, session timers, cooling-off periods, and self-exclusion are all available at any time from your account settings at no cost.

Lowering your limit takes effect immediately. However, increasing your limit requires a 72-hour waiting period. This delay is intentional — it's designed to prevent impulsive decisions made in the heat of the moment.

Yes, you can still withdraw funds from your account while self-exclusion is active. Contact the support team and they'll help you complete the process.

Common warning signs include: spending beyond your budget, chasing losses with more bets, hiding your gaming from family, feeling restless when not playing, and disruptions to sleep or work. If you notice these signs, seek help immediately.

Absolutely not. 21com strictly prohibits anyone under 18 from using the platform. Age is verified at registration and identity is confirmed through the KYC process. Any account found to belong to a minor is immediately closed.

A cooling-off period is a temporary break — from 1 to 42 days. Your account is automatically restored once the period ends. Self-exclusion is a longer-term measure — from 6 months up to 5 years. When the period ends, your account will not reopen unless you actively request it. If you feel you are losing control of your gaming, self-exclusion is the right choice.
Responsible Gaming

Play safe, Stay in control, stay happy

Gaming at 21com is about more than winning — it's a safe, trustworthy experience. Register today and activate our responsible gaming tools.

Register now Log In View FAQ
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