21com Privacy Policy — Your data is safe with us

21com (https://21com.org) is a trusted online gaming platform serving users in Bangladesh and other designated regions. We believe your personal information belongs to you — we use it only as needed to deliver our services.

This privacy policy clearly explains what types of data 21com collects, why it is collected, how it is stored, and the circumstances under which it may be shared with third parties. Our privacy policy is built in accordance with international data protection standards.

By using the 21com platform, you agree to this privacy policy. If you disagree with any part of it, please discontinue use of the platform and reach out to our support team.

21com only collects information that is strictly necessary for service delivery and KYC verification. We consciously avoid collecting data that serves no purpose.

As part of the KYC process, we may request a photo of your national ID card or passport. These documents are used solely for identity verification and are stored with full security.

21com uses the data we collect for the purposes listed below. Each purpose is transparent and legitimate — we never use your data for anything unrelated.

• Account management: To create your account, secure your login, and verify your identity.
• Transaction Processing: To process deposits, send withdrawals, and issue bonuses.
• KYC Verification: To prevent money laundering and meet legal obligations.
• Customer Support: To resolve your issues and answer your questions.
• Security Assurance: To detect fraud and unauthorised account access.
• Service Improvement: To improve platform functionality and enhance the user experience.
• Promotions & Offers: To send you updates on offers and bonuses tailored to your preferences.
• Responsible Gaming: To identify excessive gaming patterns and provide the necessary support.

21com does not share your personal information with third parties as a general practice. In the limited cases where sharing is necessary, we maintain full transparency.

• Payment Processors: Payment partners such as bKash, Nagad, and Rocket have limited access to your data solely for transaction verification.
• Game Providers: Licensed game providers run your gaming session data through their systems to operate specific games.
• Legal obligations: If a government or regulatory authority requests data under a court order, we are legally required to provide it.
• Anti-Money Laundering: If suspicious financial activity is detected, the relevant authorities may be notified.
• Business Transfer: In the event of an acquisition or merger, your data may be transferred to the new entity, but this policy will remain in effect.

21com has data protection agreements in place with all third parties. They are not permitted to use the data they receive for their own purposes.

21com uses cookies to keep the website and app running smoothly. Cookies are small text files stored on your device that help improve site functionality.

You can disable cookies through your browser settings, though some site features may not work as expected. Disabling essential cookies will prevent login and payments from functioning correctly.

21com uses industry-leading technology to keep your data secure. Every layer of protection is carefully planned and implemented.

• 256-bit SSL/TLS: All data transmissions are encrypted.
• Two-Factor Authentication (2FA): An extra layer of security when accessing your account.
• Firewall Protection: Advanced firewall to block unauthorized access.
• Regular Security Audits: Regular penetration testing conducted by third parties.
• Encrypted Database: Data stored on our servers is also encrypted.
• Suspicious Activity Detection: Our AI-powered system instantly detects unusual login attempts or transactions.

21com does not retain data beyond what is necessary. Each category of information has a defined retention period.

• Active account data: retained for as long as the account remains active.
• Closed account data: retained for 5 years after closure (legal obligation).
• Financial transaction records: 7 years (in accordance with anti-money laundering laws).
• KYC documents: 5 years after account closure.
• Customer support correspondence: 2 years.
• Analytics data (anonymised): retained indefinitely.

Once the retention period expires, data is securely deleted or anonymised so that identification is no longer possible.

Every 21com user has full control over their own data. You can exercise any of the rights below at any time.

21com strictly prohibits use of the platform by anyone under 18. Age is verified at registration, and the KYC process requires a national ID card or birth certificate for confirmation.

If we become aware that a minor has created an account, that account will be closed immediately and all associated data will be deleted. If a parent or guardian suspects their child is using this platform, please contact us right away.

21com reserves the right to update this privacy policy as needed. Any changes will be reflected by updating the "Last Updated" date at the top of this page, and we will notify you of significant changes by email or site notification.

Continued use of the platform after any changes takes effect constitutes acceptance of the updated policy. We recommend visiting this page regularly to stay informed of any updates.

For any questions, concerns, or complaints about this privacy policy, please contact our data protection team. We are always ready to assist you.

Use "Privacy Request" as the email subject and include your account username. Our team is available 24 hours a day, 7 days a week.